General Questions
Frequently asked questions
It is easy, go to My Account page and click on the Forgot password link. You will be prompted with a window and please enter your email address (it must be the same email address you registered with Rub-le.in) the password will be sent automatically to the registered email address.
Please click on the 'My Account' tab on the top right hand side of the page. You will then be prompted to enter your account details. Scroll down to find your account information; click on 'Edit' to update your details and 'Save' once you are finished to save these changes.
Our customer service centre is happy to assist you with your order on +91 9072405555 (09 AM - 05 PM) or you can also write to us at care@rub-le.in.
No, it is not necessary to have a Rub-le.in account to shop. You can shop as a guest user as well.
Please ensure that the browser you are using is up to date. If you are still experiencing difficulties, please do not hesitate to call our customer care team on +91 9072405555 (09 AM - 07 PM) or mail at care@rub-le.in.
Creating an account is easy. Just follow these easy steps after clicking sign up:
- Enter your name
- Enter your email ID
- Enter a password
- Your email ID will be used as the default username for your Rub-le.in account
About Rub-le.in
Frequently asked questions
Rub-le.in is an online home store, who exclusively sells home furniture and furnishings with excellent customer care in affordable prices.
Our customer service team can be contacted via email at care@rub-le.in. For business enquiries please contact support@rub-le.in
Our address is:
Rub-le Furniture, 16/460 A, Kulathuparamba, Othukkungal, 676528 Kottakkal, Kerala, India
Delivery & Order Status
Frequently asked questions
Order Received: This email informs you that Rub-le.in has received your orders and will process it as soon as possible.
Order Processed: This email confirms Rub-le.in has processed your order.
Order Shipped: This email confirms that Rub-le.in has delivered/shipped the order to your shipping address.
When you order from our website, we ensure that the order gets processed within 24 hours and gets delivered within the delivery time of the product, mentioned on the product page.
We strive to deliver products purchased from Rub-le.in in excellent condition and in the fastest time possible. However, we can’t commit to the same.
Delivery charge depends on the pin code of the delivery point.
Your order status is updated to you via emails at every step. You can also track your order by clicking on the option Track Order that appears in the left hand side of our homepage. If you are having trouble reading the emails or if you haven't received any updates, please get in touch with our Customer Care Team immediately. Give us a call on +91 90724 05555 (09 AM - 07 PM) or drop us an email at care@rub-le.in. An email is sent to you after the order is shipped that contains the tracking number and the service provider. Type the tracking number in the tracking section on the website of the service provider. The order status would provide detailed information on your package.
Our shipping partner will leave a notice at your address notifying you of an alternative delivery or pick-up arrangement.
We are currently not delivering products outside India.
Please allow up to 21 business days for delivery from the day you received the order confirmation. Your order status is updated to you via emails at every step. If you are having trouble reading the emails or if you haven't received any updates, please get in touch with our Customer Care Team immediately. Give us a call on +91 90724 05555 (9 AM - 7 PM) or drop us an email at care@rub-le.in.
An email is sent to you after the order is shipped that contains the tracking number and the service provider. Type the tracking number in the tracking section on the website of the service provider. The order status would provide detailed information on your package. If, for any reason, our shipping partner cannot reach you, we will provide you with the instructions to collect the product(s) directly from our shipping partner. In these situations, Rub-le.in reserves the right to cancel the sale contract, in which case, we will fully refund you the amount.
Kindly call our Customer Care Team on +91 90724 05555 (9 AM - 7 PM) and tell us your new shipping address.
Orders are processed immediately and most orders are received within 14-21 business days. Occasionally products are discontinued or backordered, however, we will notify you of this immediately before your credit card is charged.
Just add Rub-le.in items to your Cart and click the Checkout button, and Rub-le.in will calculate and display the guaranteed total cost in INR, including all shipping costs from our warehouse(s) to your selected destination, along with any taxes applicable.
Once your payment has been successfully made, your order is processed internally (and immediately). We will send a confirmation mail for your order, to the email address associated with your Rub-le.in order/account. In this mail you will be provided with a unique Order ID for your reference with our customer service team, a list of the item/s you have ordered, and the expected time of delivery.
Cancellations and Returns
Frequently asked questions
Cancellations on furniture are allowed only till the item is shipped from our warehouse. Please contact our customer care team to assist you for the same.
Please contact our Customer Care team to initiate the return process. You can contact us by either sending an email to returns@rub-le.in or calling us at +91 90724 05555 (09 AM - 07 PM). Click here to read our Returns Policy.
Please do not return products without first speaking to a representative at rub-le.in. Products returned without our knowledge will be returned to the customer, and we will not be able to process a refund.
We have our Reverse Pick up facilities in selected locations wherein your items can be picked up from our end and the same is absolutely free of cost.
For all returns, please send an email to returns@rub-le.in with your order details and the tracking ID. Please call our customer service centre on at +91 90724 05555 (09 AM - 07 PM) for further queries.
The returned product should be in the same condition as you received the product.
Returns for the Furniture and Lighting category will be accepted only for damaged/ defective products. You will need to inform us of any damages/ defects within 24 hours of delivery of the product, in order to receive the replacement.
When a product is rejected in our Quality Check process.
When the product stock is exhausted with our vendors.
When our logistic partners are unable to deliver to the desired delivery location.
If you wish to return any product, please inform a customer care representative at rub-le.in. Products returned without our knowledge will be returned to the customer, and we will not be able to process the request.
To return a product as per our return policy, please log in a request with our Customer Care team, either by sending an email to returns@rub-le.in or calling us at +91 90724 05555 (09 AM - 07 PM). Once a return request is authorized and approved from our end, we will pick up the product ourselves. In locations where we do not have our Reverse Pickup services, please ship the product in a transit worthy packaging, safely to our warehouse at the below mentioned address –
Returns Department
Rub-le Furniture, 16/460 A, Kulathuparamba, Othukkungal, 676528, Kottakkal, Kerala, India
If you discover that the product packaging has been opened or is damaged, please do not accept the package and immediately notify our Customer Care team. We will offer a full refund, or send a replacement product, depending on your preference and product availability.
If you have received your product with missing parts, defects or accessories, immediately notify our Customer Care team. A replacement will be sent over to you as soon as possible. You will need to inform us of any missing parts/ defects within 24 hours of delivery of the product, in order to receive the replacement.
Payment and Refund
Frequently asked questions
We provide you the facility of making cash payments at time of delivery of the confirmed order. The payment will be required to be made to the delivery boy at time of receiving the product. Please ensure that the product packaging has not been tampered with, before making the payment and receiving the order. Kindly note you will need to make the payment before opening the product packaging.
We will process your refund within 3 business days of receiving the returned product in its original packaging. The refunds period includes time taken to complete the refunds process by rub-le.in, but excludes any delays on part of banks/ card issuers, or shipment time in case of cheque refunds.
All refunds (except for cash payments) will be issued through the same transaction method used in the original purchase. For example, if you used a credit card as your payment method, the purchase amount will be issued to your credit card.
Refunds for cash payments will be issued either through an account payee cheque in the customer's name (given as "billing name" at time of purchase), or an online transfer via NEFT to the customer's bank account.
Once you click on View your Cart, you would be directed to Proceed to Checkout. Above that option, there would be a tab named Do you have a coupon? You can type the coupon or discount code in that tab and avail the discount.
Our Customer Care Team would be extremely happy to serve you. Please call us at +91 90724 05555 (9 AM - 7 PM) or drop us an email at care@rub-le.in.
Your credit card will be billed by Rub-le.in and your credit card statement will read "Rub-le Furniture”
We strive to ensure that every credit card transaction occurs within a secure environment. Rub-le.in payment system has a 128-bit SSL security encryption certification awarded by VeriSign. You can check if the transaction is secure if a key lock is visible in the bottom right corner of your web browser. We do not retain your credit card information after your order is complete. Rather, it is submitted directly to our banks. You can be assured that your credit card or bank account information will be secured.
Please check with your bank or financial institution to rule out errors on their behalf. If problems persist, please do not hesitate to call our Customer Care Team on +91 90724 05555 (9 AM - 7 PM).
All successful transactions will receive a confirmation email. If you have not received confirmation via email, please try placing your order again. Alternatively, please do not hesitate to call our customer service centre on +91 90724 05555 (9 AM - 7 PM).
This Offer can be availed only when payments are made by the Buyer through the PhonePe payment option on the payment page of the Seller's website. Registration on PhonePe is important to avail all the offers
The Buyer will receive a cash-back for all payments that are made through PhonePe. The cash-back will be credited back to the Buyer's PhonePe Wallet, which can be used for paying for goods or services provided by PhonePe's Seller partners.
For more information, visit www.phonepe.com
Pricing and Taxes
Frequently asked questions
Goods & Service Tax (GST) is levied by the state governments. GST is to be paid by the ultimate consumer of the product.
Yes, if you cancel / return your order, the charged GST amount will be refunded to you.
Privacy and Security
Frequently asked questions
We want your online shopping to be worry-free, so we use SSL (Secure Socket Layers)*, the industry standard encryption standard for online purchase. All of your personal information, including your credit card number, is encrypted by SSL while you are placing the order.
SSL encrypts your order information to avoid the decoding of that information by anyone other than rub-le.in. To check the security of your connection, look at the URL address bar of your browser window when you begin to checkout. If you see an unbroken key or a closed lock (depending on your browser), then SSL is active. When accessing a secure server, the first characters of the site address will change from "http" to "https''.
We endeavor to make every transaction you make at Rub-le.in 100% safe. This means that you pay nothing if unauthorized charges are made to your card as a result of shopping at Rub-le.in.
* SSL available only if you make payment through our payment gateway like PhonePe, CCAvenue
We are highly committed to providing you with a safe transaction. We value your privacy and work hard to ensure that your details are secure and will not be released to any other party. To learn more about how we keep your details safe, please see our Privacy Policy.
We do not store your credit card details.
Your information will not be sold or passed on to third parties. Your privacy is important to us. Read more about how we protect your privacy under "Privacy Policy".
