Exchanges & Returns Policy
We have made it our mission to give you a wide collection of the best in everything home at unbelievable prices. We are responsible for what we sell. If you are not completely satisfied with your purchase you can return furniture items to us within 14 days of delivery. A cancellation fee of 3% will be applied on the amount paid by you while processing the refund.
You can initiate a return by:
* Calling our customer no. +91 90724 05555 (9 AM - 5 PM) OR
* Emailing us at care@rub-le.in
Cancellation of order
Rub-le reserves the right to cancel any order without any explanation for doing so, under situations where Rub-le.in is not able to meet the requirement of the order placed, or the order so placed/cancelled does not comply with the Rub-le.in policy, or for any other reason. However, Rub-le will ensure that any communication regarding cancellation of an order so cancelled is intimated within appropriate time frame to the concerned person and any applicable refund is made within a reasonable time period. In case of product orders cancelled by Rub-le due to unavailability of products or delays in fulfilment, Rub-le will provide 100% refund for that product.
Conditions for cancellation
Cancellations on products are allowed only till the item is shipped from our warehouse. Please contact our customer care to assist with the same. In case of cancellations, two-way shipping charges will be borne by the customer.
Conditions for return:
- Returns for Furniture will be accepted only for Damaged/Defective products. Refunds will be provided only in case replacement for the same product is not available.
- Please notify us of receipt of a Damaged/Defective product maximum within 48 hours of delivery
- Please do not accept any products with damaged/ tampered packaging (excludes normal wear & tear and markings on the outer surface of the package, acceptable in the transit process)
- Products/ Items should be UNUSED
- It is advised that the return packets should be strongly and adequately packaged so that there is no damage of goods in transit
- Any products damaged post delivery to customer, shall not be accepted for return
Refunds:
Refunds will be processed within 3 business days* of receipt of the product by Rub-le, provided goods are received in acceptable condition, as dispatched from our warehouse. Refund method will be based on the mode of order payment, as follows-
- Orders paid for through credit/debit card will be refunded back to the credit/ debit card
- Orders paid for through net banking accounts will be credited back to the bank account
- Orders paid for through other modes of payment will be refunded either through an account payee cheque in the customer's name (as given in "billing name" at time of purchase), or an online transfer via NEFT to customer's bank account
* Please follow up with your respective bank/card issuer post completion of refunds process by Rub-le, to check on reflection of funds in your account. In case of cheque refunds, additional time may be required to ship the cheque to the customer.
